Pip Help
For people using Pip
How do I sign in?
Use your email and password. On a new device, we'll email you a quick code to confirm it's you. After your first sign-in, you can turn on quick sign-in with your device's fingerprint, face, or screen lock. Forgot your password? Tap Forgot password on the Log in page and we'll email you a reset link.
How do I add someone to my circle?
Go to Settings > People > Invite someone. Pip creates a personal link you can text or share. Once they fill it out, they'll show up in your circle.
How does Pip choose who to ask?
Pip looks at who said yes to that kind of task, who's usually free at that time, how close you are, how far away they live, and how recently they've been asked. You'll always see who it picked and why, and you can choose someone else.
What happens if someone can't help?
Pip quietly asks the next best person. You only see who said yes.
Can I change or cancel a request?
Yes. Open the request in Requests and tap Edit or Cancel. Your helper will be notified.
How do I delete my account?
Settings > Account > Delete account. Your data is removed right away.
For helpers
Do I need to download anything?
No. You'll get texts with a link, and one tap answers.
What if I can't help?
Tap "Can't this time." The person asking never sees who said no.
How do I stop getting texts?
Reply STOP to any Pip text, or reply PAUSE to take a break and RESUME when you're ready.
How do I update my availability or what I help with?
Reply UPDATE to any Pip text and we'll send you a link.
How do I remove my information?
Tap "Remove my info" on any request page.
Still need help?
We usually reply within two business days.